Swn Y Mor – Terms & Conditions

Bookings
A 25% deposit is required at the time of booking with the balance due no later than 8 weeks before the start of the holiday. Full payment will be required if the booking is made less than 8 weeks in advance.

Bookings are provisional until confirmed by the owner. Payments to be made by bank transfer, cheque or PayPal

Weekly bookings commence on a Saturday at 3 pm and terminate the following Saturday at 10 am.

Cancellations
If you need to cancel a booking and have paid in full, providing there is ample time to re-let the property, a refund minus the original 25% deposit will be paid. If a booking is changed or cancelled before the 8-week balance is due an administration fee of £50 will be charged.

COVID – 19
During the Covid-19 emergency there will be no administration charge if you the hirer need to amend a booking prior to the 8-week balance payment. In the event of local restrictions/lock down in Tenby occurring and your booking needs to be cancelled the owner will return all monies. If you the hirer cannot travel due to Covid – restrictions every effort will be made to re- arrange your holiday for a later time.

Occupancy
The owner reserves the right to decline bookings. The holiday apartment is for families and couples only, no hen or stag parties, bookings will only be taken by a person over the age of 18 who will be occupying the property and take responsibility for the other members.
The owner reserves the right to terminate the booking at any time should the occupants become disruptive, troublesome or cause wilful damage to the property.

No Smoking
Strictly no smoking allowed either inside the property or on the outdoor balcony area. This includes all vaping devices.

Dogs
One well-behaved dog is welcome as long as advised on the booking form. Please make sure your dog is parasite free i.e. no fleas, lice etc. Dogs are not permitted on the furniture or beds or to be left unattended in the property.

Damage/Breakages
Please report any damage or breakages to the owner as soon as possible. Damage that goes beyond what can be reasonably be expected will be payable on demand, as will extra cleaning or remedial work. All damages and breakages are the responsibility of the hirer. The hirer is responsible for keeping the property clean and tidy, disposing of all rubbish when vacating and leaving it in the condition as found on arrival.

Complaints
If any faults arise with the property during your stay please contact the owner as soon as possible. Every effort will be made to repair & rectify the problem immediately. The owner or relevant tradesperson has the right to access the property to carry out an assessment and resolve the complaint, hopefully this can be arranged with prior notice with the hirer but this may not always be the case.